Step 1: Open Complaint Allocation Page:
- The complaint allocation page is used to allocate complaints to the engineer.
Step 2: Click on the Add Button:
- Once on the Complaint Allocation Page, find and click on the ‘Add’ button.
Step 3: Customer Details:
- After clicking ‘Add,’ a new window or section will display customer details, including complaint number, phone number, date, and state.
- Scroll Down
Step 4: Select Date and Engineer:
- Within the complaint details section, choose the date for the complaint and select the engineer from the available list.
Step 5: Engineer’s Last Location:
- The system will display the last known location of the assigned engineer.
Step 6: Remark and Submit:
- Take a moment to review selected details, including the date, engineer, and the last location.
- Enter the remark in the textbox.
- Then Click on the ‘Submit’ button to finalize the complaint allocation process.
