Remove Allocation is used to remove the allocated complaint of an Engineer, in different scenarios like engineer is not currently available or for other reasons.
Step 1: Open the Remove Allocation Page:
Step 2: Parameters:
- You will see a textbox where you can write the complaint no. and Then click on the ‘Search’ button.
Step 3: Complaint Details:
- Click on the Add button (+) on the right side of the grid to check the complaint no. details.
- Scroll down.
- You can check all the details and you will find a remark section at the bottom, where you can write the reason for the complaint removal.
- Then after writing the remark you just need to click on the ‘Submit’ button to remove the complaint.
