In Technical Support, The Technical Support person tried to resolve the customer’s problem by getting an overview of it. If the technical person is not able to resolve the problem, then they forward the complaint to an engineer by giving their remarks.
Step-1 : Clicking on the complaint number will display the details of the chosen complaint on the screen.
Step-2 : For technical assistance, Technical Support Person call the given contact number to connect with the Customer and Get an overview of the problem.
Step-3 : the support person will need to select the customer’s problem from the keyboard
Step-4 : the technical support person will choose the problem from the suggested problem list. By choosing it, troubleshooting steps will occur below so that the specific problem will be identified by the support person.
Step-5 : The technical person will select the problem from the list provided in the installation panel after gaining an overview from the customer.
Step-6 : A technical support person must select a sub-problem from the sub-problem list once they have chosen the main problem.
Step-7 : The support person will select an action from the action taken list that the customer has taken, after coordinating with the support person.
Step 8 : If the issue is resolved, the support person will close the complaint.
Step 9 :If the issue is not resolved, the support person will choose an instruction from the Instruction list.
Step 10 : After selecting an instruction, the support person must write a remark and click the “forward complaint” button below.
